Telephone customer service

Cross regional, providing zero distance services to global customers. We provide multilingual call support with English as the main language, German, Spanish and other minor languages coexisting, providing native language level services to your global customers. We provide fluent and accurate communication to ensure that every customer receives comprehensive and satisfactory support. We have strict service management processes and efficient management systems to ensure the real-time and accuracy of customer service.

Product maintenance and testing services

The members of the maintenance team are all professionals in the technical field, with many years of experience in product after-sales maintenance in related fields. They can quickly conduct fault analysis, locate product problems, and find solutions. High quality products and reliable after-sales service are key factors for enterprises to win customer trust and support. We will be your efficient and reliable after-sales service partner, providing you with one-stop after-sales repair and return processing solutions.

Spare parts warehouse service

Our warehouse located in Boston, Eastern United States has a total area of 10000 feet and is used for after-sales maintenance, testing, transfer, label replacement, and other businesses. We are committed to providing spare parts warehousing and logistics services, and adopt refined warehouse location management and software system management to ensure the precise storage and use of each spare part. No matter where you are, we provide you with the most reliable spare parts guarantee to safeguard your business.

Management System Services

We use software management workflows to help you track problem resolution progress in real-time, record and manage customer data. The system software has powerful data analysis functions to help you optimize operational strategies. By optimizing after-sales service strategies, providing a better service experience, narrowing the distance between the brand and consumers, and thereby enhancing brand value. The full process after-sales service management system makes project management clearer and more efficient.

Boston is the capital and largest city of Massachusetts in the United States, as well as the largest city in the northeastern New England region. Boston is the city with the highest level of education among its residents in the United States. The world-renowned Harvard University and Massachusetts Institute of Technology are both located in the Boston metropolitan area. The degree of educational resource sharing in Boston also far exceeds that of other regions.
The headquarters of Nagog's overseas company is located in the beautiful city of Boston, employing multiple highly educated professionals living in related fields to serve our cross-border e-commerce sellers. We help cross-border e-commerce sellers quickly solve customer problems, provide strong after-sales support, and rapidly expand overseas markets.

NagogFounderJack Lee graduated from Beijing University of Aeronautics and Astronautics with a Master's degree in Precision Instruments. He has worked as a Senior Hardware Engineer at HP, a Fortune 500 company, with over 10 years of experience in research and development and after-sales maintenance. He also resides in Boston, USA.
Tracey Cao, the customer service team manager of Nagog, graduated from the University of Toronto in Canada and grew up in Canada. His spoken language is authentic, fluent, and has many years of customer service experience. He is good at communicating with clients.
Tom Schuster, the manager of the Nagog repair team, has over 5 years of repair experience and is able to quickly locate product issues and analyze the cause of malfunctions.