Domestic cross -border e -commerce sellers handle the pain points for returning goods

Returning, packaging, and mailing back to China for repair takes a long transportation time, takes a long repair cycle, and incurs high costs.

Find a local,The operation is not standardized, and the products that have been repaired and put on the shelves have been complained by customers as defective products. The product has received continuous negative reviews, which is not worth the loss.

Large quantities of products are discarded, high-value goods are destroyed and returned, resulting in high processing costs and heavy losses for sellers.

After receiving feedback from customers, R&D personnel were unable to obtain the product and quickly locate it, resulting in customer loss.

The advantages of Nagog's overseas product maintenance, inspection, and refurbishment

The company's employees have years of experience in electronic product design and rich experience in return and maintenance.

Summarize the problems discovered during the repair process, conduct research on competitors in the US market, and provide suggestions for sellers to optimize their products.

Work closely with the manufacturer to confirm every step of product maintenance and strictly follow the testing process.

Receive multiple products that have been taken down/complained about, conduct local testing and verification, and fully assist the manufacturer in quickly locating issues.

According to the needs of cross-border sellers, they can go to the seller's customer site to inspect the products and provide timely feedback on relevant issues.

Product maintenance and diagnosis: process system

Nagog Innovation Technology Inc

Cross border e-commerce product maintenance and diagnostic process

Early communication
Confirm cooperation
Signing the contract

Technical training
Work process confirmation

Mailing packaging materials
Receive returns

Detection and refurbishment
Product delivery

Problem report
Tracking return
FBA warehouse

Collaboration Cases

Present only a portion of cross-border e-commerce cooperation categories

Laptop computer

Provide customer service, repair, and warehousing services for cross-border laptop sellers

Children's tablets

Provide customer service, repair, and warehousing services for cross-border sellers of children's tablets

Security Products

Provide customer service, maintenance, and warehousing services for cross-border sellers of security cameras

Digital products

Provide customer service, repair, and warehousing services for cross-border sellers of digital cameras and cameras

Reverse camera

Provide customer service, maintenance, and warehousing services for cross-border sellers of reverse camera and driving recorder

Smart door lock

Provide customer service, maintenance, and warehousing services for cross-border sellers of smart door locks

Sweeping robot

Provide customer service, maintenance, and warehousing services for cross-border sellers of intelligent sweeping robot vacuum cleaners

WIFI socket

Provide customer service, repair, and warehousing services for cross-border sellers of smart homes

3D printer

For 3D printer cross-border sellers provide customer service, repair, and warehousing services

projector

Provide customer service, maintenance, and warehousing services for cross-border sellers of projector and audio products

treadmill

Provide customer service, maintenance, and warehousing services for cross-border sellers of treadmill fitness equipment

Pet products

Provide customer service, maintenance, and warehousing services for cross-border sellers of pet feeders

Office chairs

Provide customer service, maintenance, and warehousing services for cross-border sellers of high-end office chairs

Outdoor Umbrella

Provide customer service, maintenance, and warehousing services for cross-border sellers of outdoor large products

inverter

Provide customer service, maintenance, and warehousing services for cross-border sellers of inverter energy storage products

Furniture and bathroom

Provide customer service, maintenance, and warehousing services for cross-border sellers of furniture, bathroom, and lighting fixtures

Shenzhen Company

Address:202B, 2nd Floor, Fuqi Creative Building, Nankeng Community, Longgang District, Shenzhen

Telephone:+86-15243632163        Mail:nagoginnovation@163.com

Boston Office, USA

Address:W30 120 East Hollis Street Nashua NH 03060 US

Telephone:+1 (978) 496-7302        Mail:info@nagoginnovation.com

Dallas Office, USA

Address:1600 Marilla St, Dallas TX 75201 US

Toronto Office, Canada

Address:134 Mineola Road West, Mississauga Ontario L5G 2C2 Canada