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private policy

customers information will not be shared with 3d party. 


Valuable Customers,  your privacy is important to Nagog.

We are committed to protecting your privacy and ensuring the security of your personal information. Your mobile number and any personally identifiable information (PII) you provide will not be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes.
All text messaging originator opt-in data and consent information are securely managed and will not be shared with any third parties.
Messaging Options/Workflows:
You may opt out of receiving further messages at any time by replying STOP.
For assistance or additional information, reply HELP.
Message frequency may vary depending on the nature of your interaction.
Standard message and data rates may apply as per your mobile carrier's terms.
By participating in our messaging services, you agree to this Privacy Policy.  


As a participating TCR CSP, Nagog is dedicated to providing the highest quality of service, while working to eliminate spam, phishing, and fraudulent messages. To help ensure these goals are met, and in accordance with CTIA messaging guidelines, the Short Code Monitoring Handbook, T-Mobile’s Code of Conduct, and AT&T’s Code of Conduct the following policies apply to our SMS/ MMS solutions, a third party provider, or via the API.

Additional policies, regulations, and laws may exist beyond those listed below. The following is not legal advice. It is strongly recommended you consult your own legal advisor for help understanding legal obligations you may have, given the kind of messaging you wish to send.

Enhanced Business SMS

Use of Enhanced Business SMS must comply with Nagog's Terms of Service and Acceptable Use Policy.

Nagog  Enhanced Business SMS guidelines

Send no more than 50 messages per originating number per minute
If sending marketing, promotional or informational messages, capture written consent of recipients prior to sending your messages
Do not use purchased lists or third party generated lead lists when sending SMS
Provide clear opt-out instructions on informational, marketing, or promotional messages
Avoid using link shorteners and non-branded domains for embedded links
Complete required TCR registration prior to sending SMS messages
If you need to send more than 50 messages per originating number per minute, please evaluate utilizing our High Volume SMS solution which allows up to 60 messages per minute for long code numbers, and 180 messages per minute for toll-free numbers.

Automated messaging

Automated SMS messaging may be used on Nagog's platform through Nagog-provided tools, third-party integrations, and Nagog SMS APIs. Automated messaging must only be sent from numbers that have been linked to a TCR campaign designed for automated messaging (ie an "Automated" campaign type). Prior to sending any automated messages, you must have express and logged consent as outlined by the CTIA guidelines  

Opt-in/ user consent

Before sending an SMS message to any number you must have their express consent to do so. It's important to note that implied consent is not considered sufficient for SMS outside of immediately responding to a received message, nor is purchasing a list of "users who have opted in to SMS." A user must actively ask to receive SMS messages from you. Remember, consent must be given for each campaign or message type you intend to send. Marketing or promotional messages require the recipients’ express prior written consent.

Examples of obtaining consent include using a web form where it is clearly explained that a user is opting into SMS messages, or by having them send a message to your number. It is highly recommended to use a double opt-in, confirming their consent via SMS and validating their number. 

You must also log and track consent, and opt-ins and opt-outs. In certain cases carriers may request proof that an individual has opted in including an overview of how your opt-in/ opt-out process works.

Failure to ensure opt-in may result in your number or service being blocked or suspended by mobile carriers or Nagog.

Opt-out

You must provide a clear way for users to opt out of your SMS messages, via text. The CTIA guidelines provide clear command keywords that must be honored for opt-out requests, including STOP and UNSUBSCRIBE

Instructions for opt-ing out must be included on any informational or promotional messages.

Long-code and Toll-free SMS when used outside of our High Volume SMS solution do not automatically manage opt-outs, and you will need to manage and track opt-out requests when not using High Volume SMS. Similarly, you will need to manage opt-outs received through other methods, to avoid sending SMS to consumers that have opted out.

Prohibited campaigns

While SMS provides a great way to engage your opted-in customers, there are limitations and restrictions in terms of what types of messages may be sent, and to the content of the messages. The following campaigns (use cases) are strictly prohibited across all of Nagog's SMS solutions:

  • Loan and mortgage advertisements
  • Credit repair offers
  • Debt relief offers
  • Debt collection attempts
  • Work from home advertisements
  • Secret shopper advertisements
  • Political advertisements and messages
  • Alcohol, tobacco, or firearms advertisements
  • Pharmaceutical, vitamin, or other drug advertisements
  • Campaigns that may be similar to the above

In addition, businesses that engage in the following activities are prohibited from using SMS, regardless of their message content, consent, or how they would otherwise use SMS:

  • Companies that engage in indirect lending (or otherwise are providing loans not financed directly by them), short-term high-interest loans, payday loans, or student loans
  • Companies that offer services for stocks, bonds, cryptocurrency, or other types of investment opportunities
  • Companies that engage in or provide gambling or sweepstakes
  • Companies that engage in credit repair, debt relief, debt collection, or tax relief services
  • Companies that promote or provide work from home opportunities including but not limited to multi-level marketing opportunities
  • Companies that promote, sell, or otherwise reference products or services related to alcohol, tobacco (including vape), firearms, or fireworks
  • Companies that promote, sell, or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis)
  • Companies that promote, sell, or otherwise reference Kratom or similar substances, regardless of legality
  • Companies that buy, sell, or otherwise share SMS opt-in or phone numbers for the purpose of sending SMS with third-parties
  • Companies that engage in third-party affiliate/lead generation, including the collection of information to be shared with loan providers, service providers, or for other lead generation purposes

Note: Nagogis currently unable to offer exceptions to the above prohibited campaigns.  Messages similar in nature may also be blocked by Nagogor the carriers at their discretion.  Some messages (e.g., an update on your loan application) may be blocked accidentally, in which case Nagogrecommends filing for an individual brand ID and a campaign specific to your messages.

Prohibited content

The following message content is also strictly prohibited and may result in your service being blocked or suspended by the carriers or Nagog:

  • Messages that engage in any illegal activity or otherwise violate our terms of service, including the acceptable use policy
  • Messages that engage in or promote, pornographic or adult entertainment, regardless of legality
  • Messages that contain text or references to violence, hate speech, or otherwise engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior
  • Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis) 
  • Messages that contain third-party affiliate/lead generation links
  • Messages that contain obfuscated links for the purpose of misleading the reader, or use links contrary to the expectation of the user based on the message text
  • Messages that are structured to evade this policy or the policies of carriers (e.g. misspelling, uncommon capitalization, snowshoeing, etc.)

Nagogreserves the right to add to this list at any time or determine messages are prohibited at its discretion.

Carrier fees and account restrictions

Accounts in violation of Nagogor carrier rules and regulations may be subject to reduced deliverability of messages, additional campaign registration requirements and fees, suspension of service, or termination of service in addition to fines and other penalties passed through Nagogby the carriers.

It is your responsibility to be aware of any additional restrictions or changes to policies, regulations, and laws when sending SMS messages, and to adhere to any and all policies related to the recipient number.

 


 Nagog Innovation (referred to as "we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy outlines the types of information we collect from our customers, why we collect it, and how we regulate and use this information.

What Information We Collect:
We may collect the following types of information from our customers:

Personal Information: This includes but is not limited to your name, email address, phone number, postal address, and other similar information provided by you.
Communication Data: This includes any communication between you and Nagog Innovation, whether through email, chat, telephone calls, or other communication channels.

Why We Collect Information:
We collect information from our customers for the following purposes:

To provide customer support: We use your information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.
To improve our services: We may use information about how you interact with our products and services to analyze trends, monitor the effectiveness of our marketing campaigns, and improve the overall customer experience.
To comply with legal obligations: We may collect and retain certain information to comply with legal obligations, such as tax laws or regulations.
How We Regulate and Collect Information:
We regulate and collect information from our customers in the following ways:

Consent: We obtain your consent before collecting any personal information, except where otherwise permitted or required by law.
Secure Collection: We use secure methods to collect and store information, including encryption and other security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
Limited Use: We only collect and use information for the purposes outlined in this Privacy Policy and will not use it for any other purpose without your consent. ustomers information will not be shared with 3d party
Data Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at [contact information].

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. Please review this Privacy Policy periodically for updates.  


深圳公司

地址:深圳市龙华区民治街道长顺路与民旺街交汇处龙光玖钻4E栋1228室

电话:+86-15243632163        邮箱:nagoginnovation@163.com

美国波士顿办公室

地址:W30 120 East Hollis Street Nashua NH 03060 US

电话:+ (978) 301-3166        邮箱:info@nagoginnovation.com

美国达拉斯办公室

地址:1600 Marilla St, Dallas TX 75201 US

加拿大多伦多办公室

地址:134 Mineola Road West, Mississauga Ontario L5G 2C2 Canada