Customized customer service software

Software advantages

1. The customer service work order system can be customized, and software content can be customized according to the requirements of different sellers to meet their different needs.
2. The customer service work order system is visualized and open to sellers for free. Sellers can track the service progress of each customer complaint case in real-time.
3. The customer service work order system is multifunctional, regularly exporting customer complaint reports to help sellers analyze customer complaint data and optimize product functionality.

Telephone answering recording software

Software advantages

1. The telephone recording system can record and playback, and for any customer complaint with questions, the problem can be identified and responsibility can be determined through playback, making it convenient for regulatory management.
2. The telephone recording system can record every incoming and outgoing call, any call from Won'tmessed customers, real-time reminders for missed calls, and timely call back to customers.

ERP after-sales management software

Software advantages

1. Assign an independent ERP account to each seller, track the maintenance progress, inbound and outbound data management of each product.
2. The seller uploads product information, product images, including accessories, FNSKU labels, FBA shipping labels, etc. through the system.
3. Provide a discounted USPS or UPS account for shipping, and promptly send products and accessories to customers to reduce customer complaints.
4. Sellers can issue task instructions through software, and each task instruction is recorded and tracked. Our company promptly processes and completes the instructions.
5. The system can automatically generate a monthly expense list, which can be exported from the system to facilitate sellers in verifying monthly bills.